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Sauna Rules

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If you have any reservations regarding sauna use, such as medical conditions, underlying health problems, use of prescription drugs or pregnancy, it is essential that you consult your GP before making a booking.​​

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Sauna etiquette must be adhered to at all times, this includes;

  • Individuals to bring 2 x towels per person in order to maintain sauna hygiene, (1 x towel to sit on at ALL times in sauna, 1 x towel for drying after cold showering or sea plunge).

  • Footwear must be removed before entering the changing room and sauna.

  • Shower before entering sauna to maintain cleanliness.

  • The sauna is strictly for guests aged 17 and over. No one under 17 is permitted on site.

  • Dogs are not permitted on the sauna site.

  • We recommend a break from the sauna every 10 -15 minutes to avoid overheating.

  • Only pour the provided ‘sauna water’ onto hot rocks and nothing else. Pour slowly, every 10-15 mins.

  • Entering and exiting the sauna in a safe manner.

  • Keeping access points clear to allow other users to exit safely and swiftly if needed.

  • Do not touch any part of the stove.

  • All persons cold showering, swimming in the sea or ‘cold plunging’ do so at their own risk. It is your own responsibility to ensure that you are a capable swimmer and can handle being exposed to the cold temperatures and currents of the sea.

  • All persons using the sauna do so at their own risk.

  • Crossing the rope barrier, jumping or diving into the quay from the sauna site is prohibited.

  • Private sauna bookings are for a maximum of 8 individuals on entry to the sauna site. Any extra individuals attending the booking will be charged £20pp on arrival.

  • If you are making this booking on behalf of a group, it is your responsibility to make all users aware of the terms and conditions and to practice safe sauna use.

  • Alcohol, nudity & smoking are not permitted in the sauna or on the site.

  • Jewellery  should be removed before entering the sauna to prevent burning. 

  • Sauna Next The Sea operators reserve the right to refuse admission to intoxicated persons or for other reasons that may be deemed a health and safety risk.

  • Refunds will not be offered to anyone refused admission.

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SAUNA NEXT THE SEA 7-day CANCELLATION POLICY​

To ensure the best experience for all guests, all sauna appointments are subject to a 7-day cancellation policy. Please review the terms below:

Cancellations

  • Cancellations made 7 days or more before the scheduled appointment time may be changed or canceled; however, a transaction fee of 7.5 % will apply to cover payment processing and administrative costs.

  • Cancellations made fewer than 7 days before the appointment will incur a cancellation fee of 100% of the booking cost, as the reserved time cannot easily be filled on short notice.

Rescheduling

  • Appointments may be rescheduled 7 days or more prior to the appointment time with no cancellation fee; however, a transaction fee may apply if a refund is issued as part of the rescheduling process.

  • Rescheduling requests made within 7 days of the appointment will be treated as a cancellation and are subject to the full cancellation fee.

No-Shows

  • Guests who do not arrive for their scheduled appointment will be considered a no-show and charged the full session fee.

Late Arrivals

  • If you arrive late, your session may be shortened out of consideration for the next guest.

  • The full session fee will still apply.

Group Bookings & Special Events

  • Group sessions, private events, or multiple-session bookings may require a deposit.

  • Deposits will be non-refundable within 7 days of the scheduled service.

Transaction Fees

  • For any cancellation or change made 7 days or more before the appointment that results in a refund, a non-refundable transaction fee of 7.5% will be deducted from the refunded amount.

Refunds

  • Eligible refunds (minus any applicable transaction fees) will be processed to the original payment method within 5–10 business days.

How to Cancel or Reschedule

To cancel or modify your appointment, please contact us via:

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